Contact Our Team
Our support team is ready to help with questions, account-related issues, technical concerns or general feedback. If you need assistance with deposits, withdrawals, identity checks or site functionality, contact us and we will respond promptly. We offer several convenient communication channels so enquiries are handled quickly and securely. For account security or other urgent matters please use the contact details below to reach our support centre.
| Department | Contact |
|---|---|
| Customer support | [email protected] (account and technical enquiries; typically replied to within 24-48 hours UK time) |
| General enquiries | [email protected] (billing, payments and site enquiries; response within 48 business hours) |
| Affiliate enquiries | [email protected] (partnerships and reporting; reply within 72 hours subject to verification) |
| Phone | +44 20 7946 5821 (Mon-Fri support line; lines open 09:00-18:00, for non-urgent queries use email) |
| Working hours | Mon-Fri, 09:00-18:00 |
Support via Email
Email is the preferred contact method for account queries, document submissions and detailed requests at BetPrimeiro. Send messages to [email protected] and include a clear subject line, your account ID and up-to-date contact details. Providing full information speeds up verification and helps avoid delays. If a matter is urgent, note 'urgent' in the subject but keep documents attached to the email.
Send Us a Message
Response Time
Support response times: Most enquiries are answered within one business day. Simple account or payments queries are usually handled quickly; more complex matters, such as identity checks or disputed transactions, may take longer while we investigate. We aim to keep you updated throughout the process and will provide an estimated timescale when your case requires additional review.
Feedback
We’d love to hear from you. Share feedback, suggestions or ideas to help improve BetPrimeiro - whether it’s a feature request, bug report or general comment. Every message is reviewed by our team and used to refine the site, promotions and customer experience. Your input really helps us prioritise updates and make the service easier and fairer to use.