At BetPRIMEIRO we are committed to safer gambling and to helping players keep their play fun and controlled. We take player safety seriously and provide clear, practical tools and advice so you can manage your activity and get support if gambling stops being enjoyable.
We aim to prevent harm by encouraging responsible play, offering controls that let you set boundaries, and making support accessible. We respect your choices and act quickly on reports of underage play, problem gambling or other concerns.
You can use a range of account controls to manage your play. Available tools may vary, so check your account settings or contact support for the exact options on your account.
Limits are a practical way to control spending. You can usually adjust deposit and loss limits in your account, but changes may take effect after a short cooling-off period. Time limits and session reminders are a simple way to avoid long sessions; set a reminder or automatic log-out if you prefer.
If you need a longer break, self-exclusion closes your account for the period you choose and blocks access to the site. If you want help setting a break or permanent closure, contact our team via live chat or by emailing [email protected]. We can also provide information on how to exclude from other gambling sites if needed.
Look out for signs such as spending more than intended, chasing losses, borrowing to gamble, difficulty stopping or neglecting daily responsibilities. If you recognise these signs in your own behaviour, consider using limits, taking a break or seeking support.
Practical steps include setting strict deposit limits, using session timers, avoiding gambling while stressed or under the influence, and never using money meant for bills. Regularly review your activity and adjust limits if your circumstances change.
If you or someone close to you needs support, contact recognised organisations such as GamCare, BeGambleAware or your GP/NHS services. These organisations provide confidential advice, practical help and treatment options. For account assistance, reach out to our support team at [email protected] and we will explain available options and next steps.
