At BetPRIMEIRO we take your privacy seriously. This page explains what personal information we collect, how we use and protect it, and the choices you have. It applies to information collected when you create an account, play games, make payments, or otherwise interact with our services.
We collect information that helps us provide and secure your account, process transactions, and comply with legal obligations. This includes personal data, technical data and transactional data.
Personal data may include your name, date of birth, residential address, email address, phone number and identity documents when verification is required. We also store account credentials and any communication you send to our support team.
Technical data covers information about the devices and browsers you use, IP address, log information, location data where permitted, and information collected via cookies and similar technologies. This helps us maintain security and improve the service.
Transactional data includes deposit and withdrawal records, payment method details, game activity, bet history and loyalty points. We process this data to handle payments, resolve disputes and maintain accurate account records.
We use personal and transactional data to operate your account, process transactions, verify identity, prevent fraud, and meet legal and regulatory requirements. Technical data is used for site performance, security monitoring and tailoring the service. We may also use aggregated or anonymised data for analysis and improvement of our products.
We store data on secure servers and restrict access to authorised staff and service providers. While we use commercially reasonable measures to protect information, no system is completely secure. We regularly review our security practices and adjust them as needed.
We use cookies to remember preferences, support login sessions and measure site performance. Third-party providers may also use cookies to deliver analytics and advertising. You can manage cookie settings through your browser, though disabling certain cookies may affect functionality.
You have rights to access, correct or request deletion of your personal data, subject to legal and operational limits. You can also object to or restrict certain processing, and request a copy of data we hold about you in a commonly used format.
To exercise your rights, contact our support team. We will verify your identity before making changes. In some cases we may retain certain information where required for legal compliance, fraud prevention or to complete pending transactions.
We may share data with payment processors, identity verification providers, fraud prevention services and other trusted partners who act on our behalf. We may also disclose information when required by law or to protect legal rights. We do not sell your personal data.
We may update this policy to reflect changes in law or our services. Material changes will be notified on the site or by email where appropriate. The date of the most recent update will be shown on the policy page.
If you have questions about this policy or wish to make a request, please contact [email protected].
