BetPrimeiro Casino Privacy Policy

This Privacy Policy explains how BetPrimeiro collects, uses and protects the personal information you provide when using our online casino and related services. We take your privacy seriously and describe below what data we process, why we do so, how we keep it safe and the choices you have about your information.

Types of data we collect

We collect information that is necessary to create and manage your account, to provide services, to process payments and to comply with legal obligations. Data we collect falls into three main categories: personal data, technical data and transactional data.

Personal data

This includes name, date of birth, residential address, email address, telephone number and identity documents where required for verification. We also collect any information you provide in support requests or correspondence with our team.

Technical data

Technical data covers device and connection information such as IP address, browser type, operating system, device identifiers, screen size and language preferences. We record activity on our site and app, including pages viewed, games played, session duration and errors. This helps us maintain and improve the service and detect fraud or misuse.

Transactional data

Transactional data includes deposits, withdrawals, payment method details, currency used and transaction timestamps. We keep records of bets, wins, losses and bonus activity as part of account management, anti-money laundering checks and for dispute resolution.

How we use your information

We use personal and transactional data to open and manage accounts, process payments, verify identity, provide customer support, detect and prevent fraud, comply with legal obligations and to fulfil contractual obligations. Technical data helps us maintain site performance, personalise content and troubleshoot issues. We may use aggregated or anonymised data for analysis and service improvement.

Data protection practices

We implement administrative, technical and physical measures to protect your information from unauthorised access, loss or misuse. Access to personal data is limited to staff and third-party providers with a business need to know. Where we work with processors, we require appropriate safeguards and contractual commitments to protect data.

Cookies and tracking technologies

We use cookies, web beacons and similar technologies to enable core site functionality, remember preferences, measure performance and deliver relevant content. You can manage cookie settings through your browser or via our cookie controls. Disabling certain cookies may affect the availability or performance of features.

User rights

You have rights in relation to your personal data, including the right to access a copy, request correction of inaccurate information, object to processing in certain circumstances and request restriction of processing. You may also request deletion where we are not required to retain data for legal or regulatory reasons.

Access, correction and deletion

To exercise your rights, contact our privacy team using [email protected]. We aim to respond promptly and may request identity verification before fulfilling requests. In some cases we may refuse or limit requests where permitted by law.

Information sharing and third parties

We may share personal data with payment processors, identity verification providers, fraud prevention partners, analytics suppliers and legal advisers. We only share the minimum information necessary and require third parties to maintain appropriate protections. We may disclose information to comply with legal obligations or to protect our rights.

Privacy policy updates

We may update this policy from time to time. Significant changes will be notified via the site or by email where we hold your contact details. Continued use of our services after changes indicates your acceptance of the updated policy.