Our authorised support centre is ready to help with account-related enquiries, verification questions, technical concerns or general feedback. If you need assistance with withdrawals, deposits, verification or site access our team can help in good favour and will treat every request professionally. Support can guide on common queries but cannot provide legal or financial advice. Contact us via email, live chat or phone and we will respond as quickly as possible.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email; reply within 24 hours; immediate responses during working hours) |
| General enquiries | [email protected] (company enquiries, verification queries, press) |
| Affiliate enquiries | [email protected] (programme enquiries, commission payments and tracking) |
| Phone | +44 20 7946 0852 (calls answered during working hours) |
| Working hours | Mon-Fri, 09:00-18:00 |
Email is our preferred contact method for detailed requests, account-related issues or cases needing documents or clear explanations. Please send messages to [email protected] with a concise subject line and include your full name, account ID and up-to-date contact details. Providing these up front helps us handle your case faster and avoids unnecessary delays.
Our support team aims to reply to most enquiries within one business day. Simple account and payment questions are usually handled quickly, while more complex cases such as KYC checks or dispute investigations can take longer depending on the issue and the documentation required. If we need extra time we will keep you informed and provide an estimated timeframe for resolution.
Your feedback matters to us. Please share any suggestions, ideas or concerns about the site; we read every message and use what we learn to improve features, promotions and support. Submissions are reviewed carefully by our team and help shape updates to the platform and the player experience. Thank you for helping us make the service better.
